Shipping Policy

At MatzikMav, every product is handcrafted with care in our workshop in Greece. Because most of our products are made to order, production begins after your order has been confirmed.

Production Time

Most orders are ready for shipping within 5-7 business days. Please note that production times may vary depending on the season, current demand, and the complexity or quantity of your order.

If you have a specific deadline or require your order urgently, please contact us before placing your order. We'll do our best to accommodate your request whenever possible.

Shipping

We ship worldwide using trusted courier services such as FedEx, DHL, and other reliable carriers, depending on the destination.

Shipping times vary depending on the destination country and the selected shipping service.

Once your order has been dispatched, you'll receive a shipping confirmation along with your tracking information.

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

As customs regulations vary from country to country, we recommend checking with your local customs office before placing your order if you have any questions regarding potential import charges.

Shipping Delays

While we always do our best to meet the estimated delivery times, delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control may occasionally occur.

We appreciate your understanding and will always assist you in tracking your shipment if needed.